Wednesday, September 27, 2017

Cultural Evolution

I've been thinking a lot lately about organizational culture and how it might evolve. Actually, I've always thought about this and since my entrée into the software world I've applied myself to evolving both culture and process. I've worked through the evolution of tools and practices that enable collaboration. Here is one way I've applied tool improvement to help along the first team I worked with.


This team used a SharePoint list to track work - each work request had an entry and was printed out and handed to the developers with screenshots and a bit of write up about what was to be done. The process worked ok because when you went to the list you would be able to filter it and find your work. There was room for improvement so I jumped right into it like this -


First, I created a view for developers (where assigned to = Me). I shopped this around to other developers and my manager. She saw the potential there and asked for a view for managers. We briefly discussed and I went off and created it.


At the same time the managers changed their practices a bit and started using the views to plan on a weekly basis with quick checkins each morning. Afterwards, it was much easier for everyone to know what they should be working on. Micromanagement wasn't an issue. Managers managed the work flow and distribution, not each individual's work. Having the right tools in place helped with that because they could see right away where things were - no need to hover or constantly interrupt to ask or waste time in meetings that should be used to discuss impediments.


pro tip: Managers need to know how the work is going - proactive updates will keep them informed. Imagine if your mom was in a long surgery and you were left for hours and hours wondering how things were coming along. Or maybe you have something in for repair for weeks with no word about how it's going. It can be troubling not knowing and they've got to answer for those things to their managers or to clients.


Hopefully sharing this experience helps to illuminate the value in having the right tools to track and communicate about how the work is going. This form of passive communication enables anyone to check in on the work without bugging or micromanaging (both counterproductive activities).



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