Tuesday, December 2, 2014

Handling Changing Data in Applications

I encountered a defect yesterday that lead to some thoughts about handling computation source data that is external and subject to change. The scenario is as follows:

The defective application stores work done and sends billable work to a billing system after monthly batch approvals. The rate billed depends on the shift and position of the person doing the work.

Some shifts/positions are billable and others are not. Only billable time is send to the billing system. A billing code is computed and sent to the billing system along with other data. The code is derived from a lookup table keyed on shift and position.

An employee who billed time can change from a billable shift/position to a non-billable one in the interim between the work done and the export to billing. The export can only be performed after the approvals are done by the supervisors. This is where we have our defect, and there are a few ways to resolve this.

One way to resolve the issue, in my opinion the best way, is to look up the data from the source system (which is not the application in question btw). In this case we would need to connect to the HR system which we don't currently do and which requires considerable changes to the enterprise architecture in order to accomplish. The right way is of course the most difficult.

Another option, which is less intrusive, is to save a copy of the data in our application and use our copy of the data to compute the result. This has its own flaws. If the source system is incorrect and is retroactively corrected, then our copy is also incorrect bit may never be corrected. This would rare in our case and probably not worth haggling over, but could be disastrous in other systems.

Another consideration with the latter approach is which data to store. Do we store the computed data or the source data? To answer this question, we need to consider the source data and the lookup data. How likely is each value to change? What is the outcome if the data does change? Will it have a desirable or undesirable effect? For example, our billing system may change and the values in the lookup table that we send may need to change to accommodate.

In our case, saving the shift and position at time of work done seems like the best option. But remember that we are making copies of data. A better approach is to get the data from the source. There are other things to consider here as well. Remember how the billing code and the shift and position data are a lookup in our application in question? Is there another system that should house this data? The billing system? Some other intermediary? Or is the work tracking system appropriate?

The answer in this case is that it depends on who manages the data and the merger of the data from the sources. In any case, whatever system is used to house the merger should make it available to other systems via a standard data transfer interface so that it can be queried on demand without making copies.


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